Shipping Policy

Last updated: [03/06/2026]

This Shipping Policy explains how OCP Europe B.V. handles the shipment and delivery of products purchased through our online store.

OCP Europe B.V. is based in the Netherlands and ships industrial compressor parts, filters, lubricants and related products to customers across Europe.

1. Order processing

Orders are normally processed on business days, Monday to Friday, excluding Dutch public holidays.

Orders for products that are in stock are usually prepared for shipment within 1–2 business days after order confirmation and payment approval.

If an item is not immediately available, we will contact you with an estimated availability date or offer an alternative solution where possible.

2. Estimated delivery times

Delivery times depend on the destination country, product availability, shipment weight and carrier service selected at checkout.

Typical delivery estimates are:

These delivery times are estimates and are not guaranteed. Delays may occur due to carrier capacity, customs procedures, public holidays, incorrect address details, weather conditions or other circumstances outside our control.

EU consumer rules require clear information about shipping costs and delivery before purchase, and traders must generally deliver within the agreed time or, if no time was agreed, within 30 days.

3. Shipping costs

Shipping costs are calculated at checkout based on:

• Destination country
• Total shipment weight
• Package dimensions
• Carrier service
• Product type and handling requirements

For most orders, OCP uses weight-based shipping rates through our connected carrier setup.

The final shipping cost will be displayed before you complete your purchase. No additional shipping charge will be added after checkout unless a customer requests a change to the shipment method, destination or order composition.

4. Carriers and tracking

We ship using trusted parcel and freight carriers, depending on the size, weight and destination of the order.

After your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Tracking updates are provided by the carrier and may take several hours to become active after shipment.

5. Heavy, bulky or special shipments

Some compressor parts, lubricants, filters, kits or bulk orders may require special handling, pallet shipment or freight quotation.

If your order cannot be shipped using standard parcel services, we will contact you before dispatch to confirm the available shipping options and costs.

6. Lubricants and restricted goods

Some lubricants or chemical products may be subject to transport restrictions, handling rules or carrier limitations, depending on their classification, packaging, volume and destination.

Where applicable, OCP Europe B.V. will ship these products according to the relevant transport and safety requirements.

If a product cannot be shipped to your destination due to carrier restrictions or hazardous goods classification, we will contact you and offer an alternative solution where possible.

7. Delayed shipments

If your shipment is delayed, please contact us at:

Email: support@ocpeurope.com

We will contact the carrier and help investigate the status of the shipment.

Please note that delivery delays caused by the carrier, customs authorities, incorrect address information or events outside our control do not automatically entitle the customer to compensation, unless required by applicable law.

8. Lost shipments

If tracking shows that a shipment has not moved for an unusual period or appears to be lost, please contact us as soon as possible.

OCP Europe B.V. will open an investigation with the carrier. Depending on the result of the investigation, we may offer a replacement shipment, refund or other appropriate solution.

For business customers, liability may be subject to the agreed Incoterms, carrier terms and our applicable Terms & Conditions.

9. Damaged shipments

Please inspect the package upon delivery.

If the package is visibly damaged, we recommend that you:

1. Make a note of the damage with the carrier where possible.
2. Take clear photos of the outer packaging, inner packaging and damaged products.
3. Contact us within 48 hours of delivery.

Claims for transport damage may be difficult to process if reported too late or without supporting photos.

10. Incorrect delivery address

Customers are responsible for providing complete and accurate delivery information.

If an order is returned to us due to an incorrect or incomplete address, refusal of delivery or failure to collect the package, additional shipping costs may apply for reshipment.

11. Customs, duties and taxes

For shipments within the European Union, VAT treatment will be applied according to the customer type, destination country and applicable EU VAT rules.

For shipments outside the European Union, customs duties, import VAT, clearance fees or other charges may apply. These charges are the responsibility of the customer unless otherwise agreed in writing.

OCP Europe B.V. is not responsible for delays caused by customs clearance procedures.

12. Business customers and Incoterms

For B2B orders, specific shipping terms may be agreed separately.

Where Incoterms are used, risk, responsibility and cost allocation will follow the agreed Incoterm stated on the quotation, invoice or order confirmation.

If no special shipping agreement is made, standard shipping terms displayed at checkout or agreed in writing will apply.

13. Contact

For questions about shipping, delivery times or special freight requirements, please contact:

OCP Europe B.V.
Jelle Zijlstraweg 62-F, Zwaag - NL
Support@ocpeurope.com
+31 229 222 144
www.ocpeurope.com